General Terms and Conditions

Please read these terms and conditions (“Terms”) carefully. The terms “we,” “us,” and “our” refer to Tantours & Cruise, a limited company located in Thailand. By booking through, you accept the general terms and conditions set out below.

§ 1 The Object of the Contract

1.1 offers a brokerage platform for tourist services on the website, provided by Tantours & Cruise, through which customers can search for and book services. acts as an intermediary between selected service providers and customers, facilitating service contracts and their commercial processing. Engaging with does not establish a contract for services with; instead, it constitutes an agency contract between the customer and

1.2 Customers entrust with mediating service contracts via the services offered by the service providers on the website. The service contracts brokered by are solely between customers and service providers. Claims regarding the brokered service, including claims for damages due to service provider breaches, are not applicable against

§2 Payment Processing

2.1‘s brokerage service between customers and service providers is free of charge for customers.

2.2 All payments from customers to service providers for booked services are processed via‘s payment service provider. Customers make payments for booked services to‘s payment service provider, at least partially in advance, during the booking or purchase process.

2.3 Booking confirmations are subject to final reconfirmation by the service providers. Upon receipt, and with prior consent from the customer, booking confirmations can be adjusted or canceled by as necessary.

2.4 Any unbooked additional services must be reported to immediately. Additional costs incurred for additional services provided by the service provider are the responsibility of the customer and must be settled via

2.5 Purchases are subject to the exchange rates on the purchase date. If invoices are not issued in Thai Baht or on the purchase date, the exchange rate of the purchase date applies retroactively.

§ 3 Cancellation Policy

3.1 Customers can cancel booked services free of charge up to 48 hours before the service start time.

3.2 If customers cancel less than 48 hours before the service start time, service providers are entitled to the full agreed remuneration.

3.3 In case of illness, customers can cancel free of charge up to 12 hours before the service start time, excluding transaction fees. A medical certificate is mandatory.

3.4 Cancellations made solely by without customer involvement will be refunded 100% without any transaction or processing fees.

3.5 Vouchers sent by immediately lose all cancellation rights upon dispatch.

3.6 Agreed repayments will be processed within 7 working days.

§ 4 Liability

4.1 is not liable for the execution of service contracts between service providers and customers. Liability lies solely with the service providers. does not guarantee the implementation of service contracts.

4.2 is obligated to provide customers with the contact details of relevant service providers immediately in the event of a complaint. Contact persons for questions and claims regarding service contracts are always the respective service providers.

4.3 Information in product descriptions is considered obligatory knowledge for customers. is not liable for damages resulting from lack of knowledge or incorrect interpretation by customers.

4.4 is not liable for additional costs not explicitly described in product descriptions.

4.5 is not liable for incorrect information provided by service providers.

4.6 Customers are responsible for the correctness of their booking data. is not liable for damages resulting from incorrect booking data.

4.7 is not liable for customer absence or subsequent cancellations by service providers for hotel transfers.

4.8 Service providers may cancel bookings if customers are not at the designated pick-up location at the specified time.

4.9 is only liable for breaches of essential contractual obligations.

§ 5 Insurance

5.1 Service providers selected by possess a legally required TAT license and associated travel insurance.

5.2 Some service providers offer extended insurance protection.

5.3 is not liable for insurance claims. Customers must contact the respective service provider for valid claims.

§ 6 Rights of Use

6.1 Users grant a right of use to content placed on the platform.

6.2 Customers may submit reviews, subject to certain guidelines.

6.3 may use customer photos and films for promotional purposes.

§ 7 Final Provisions

7.1 may change these Terms at any time. Changes will be communicated to customers via email.

7.2 If any provision of these Terms is invalid, the remaining provisions remain unaffected.

7.3 may transfer rights and obligations to third parties.

7.4 All matters are subject to Thai law and jurisdiction.

7.5 Customers must ensure prompt communication with

Tantours & Cruise
74/14 Moo 1, Thongsala, Koh Phangan,
Surathani, Thailand
TAT License No.43/01467

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